Eskom has announced enhancements to its digital platforms, including a new chatbot called Alfred to report faults and an upgraded customer portal and app….
Now we’re talking: NLP is the key to seamless customer engagement
Natural Language Processing (NLP) is a technology behind many of our daily interactions with the digital world. Every time you ask Siri for help…
Why South Africa is not ready for an AI-powered future
As with key emerging technology trends such as Big Data and Internet of Things (IoT), Artificial Intelligence (AI) has been hailed as nothing short…
YouTube now removes more clips of violence, porn before anyone sees them
YouTube couldn’t wait to tell people just how many videos of extremism and adult entertainment it removed from its platform late last year. Yeah,…
Why work won’t become obsolete in the age of artificial intelligence
The rise of machine learning and artificial intelligence has spawned a fourth industrial revolution that has left many wondering where to next. After all,…
