British Airways is testing a new on-board entertainment option for passengers in the form of VR movies, TV shows and calming excercises. “The headsets…
Everyone is on WhatsApp, so why isn’t your contact centre?
When was the last time you sent an SMS in your personal capacity? Chances are that it’s been a while. Now, think about how…
Driving innovation and productivity through effective communication
Innovation is a driving force behind business improvement and increased productivity. The internet and mobile technology, for example, now enable employees to work from…
Carmine Gallo’s 3 unbreakable laws of communication [#LeWeb]
Communication is potentially the most valuable trait you can develop in your career, argues communication coach Carmine Gallo. Speaking at the LeWeb 2013 tech…
Why social media is the future of communication in your business
Many companies still see the likes of Facebook, Twitter and YouTube as ‘bad’. They view them as distractions getting in the way of their…
