Thought Leaders

What can we learn from corporate responses to the world’s biggest security breaches?

Over the past few years, data breaches have become increasingly common and have affected a great many high-profile organisations. In 2019 alone, Flipboard, Facebook,…

Hyper everything: how tech integration is changing customer communication

A raft of new technologies, many of which are easily integrated into existing channels, are changing the way organisations communicate with their customers. Chatbots,…

Using algorithms and machine learning for smarter decision-making

Machine learning has become an increasingly popular topic, both in the public consciousness and for businesses wanting to streamline their processes. The line between…

Face to face with facial recognition: the basics, the uses, the myths

The internet loves buzz words: AI, machine learning, biotechnology, natural language processing, neural networks, gene editing, robotic process automation, and collective intelligence with few…

Easing the mobile data burden: it’s not just about the mobile networks, business has a role to play too

After years of waiting, South Africans have been promised relief from high mobile data charges. In his June State of the Nation Address (SONA),…

Why email is one of the most powerful tools for building customer trust

email. Those that get it right stand to reap massive rewards, not least because loyal customers spend more. Because trust is built over time,…

Centralising your marketing data is key for business growth [Opinion]

A massive shift is happening in the marketing world. Increasingly, brands are moving towards a hybrid model where agencies are working alongside internal marketing…

South Africa is ripe for investment into transformative healthtech solutions [Opinion]

For the majority of South Africans today, quality healthcare is simply out of reach. People have to make do with informal and undersupplied clinics,…

Everyone is on WhatsApp, so why isn’t your contact centre?

When was the last time you sent an SMS in your personal capacity? Chances are that it’s been a while. Now, think about how…

As banking embraces tech, it needs to focus on digital communication

Today’s banks are almost unrecognisable from what they were even a decade ago. Thanks to technology, the primary focus of banking has moved from…

SMS is still the best way to reach South Africans, but you need the web to engage them

It’s a commonly accepted truth that South Africa is a mobile-first country. The numbers bear that out too. As of 2019, there are an…

This is how you hyper-personalise your digital communications

There was a time, not all that long ago, when personalising digital communications simply meant addressing your customers by name. We’ve come a long…

You should care about Gmail’s dynamic content: here’s why

Google recently announced that it was rolling out a feature that will allow Gmail users to see dynamic content inside emails. Initially limited to…

Tech won’t kill the contact centre, it’ll make it more powerful

Over the past few years, there have been increasingly dire predictions that automation and technology will be the major job killer of our generation….

The email revolution: why email remains the most powerful tool in customer communications

The first email, a test message from computer engineer Ray Tomlinson to himself, was sent way back in 1971. When Tomlinson sent that message,…

The app as we know it is dead, long live the PWA

Over the past few months, talk of Progressive Web Apps (PWAs) has moved past the fringes and into the mainstream. And rightfully so, as…

9 tips for getting the most from your ecommerce SEO

Even after all its changes in algorithms, SEO is still seen as something as an after-thought for many industries. For the ecommerce industry, SEO…

Digital transformation isn’t about branding, it’s about your business

Ten years ago, the JSE was dominated by big mining houses, with BHP Billiton at the top of the pile. Today, almost everyone else…

Chatbots: the $8-billion opportunity

Chatbots have passed through the initial hype and are moving into the more practical, nitty-gritty phase of implementation. And with good reason. Juniper Research…

How user intent influences SEO success

If user intent is still not something that you are including in your SEO strategy, you are missing out on the chance to convert…

Don’t just read about these email marketing trends, implement them

Every year, trends pieces erupt like mushrooms across the internet, informing readers with everything from what clothes to buy to what wall colours they…

The biggest B2B ecommerce mistakes to avoid

B2B ecommerce marketing has rapidly grown over the last few years, offering plenty of potential as a sales channel for traditional industries. B2B sales…

Here’s how APIs can ignite business growth in 2019

As South African businesses enter a new year that is fraught with economic uncertainty, achieving sustained growth will be a difficult task. Yet for…

South Africa rejoice: no load shedding scheduled for Sunday, says Eskom

Google Maps now features four new road incident report categories

Google’s Live Caption can officially caption Pixel 4 videos in real time

Here are five SA hardware startups making waves in 2019

Here are the nine startups pitching today at Seedstars Kampala

Mauritian edtech Eco-Warriors wins Seedstars Port Louis

Nintendo’s ‘Ring Fit Adventure’ hits South Africa for R1299

3 (more) phones under R500 that will run WhatsApp in South Africa

Google’s Stadia controller won’t be totally wireless at launch

What other parts may need to be replaced with my windscreen? [Sponsored]

African car company Mureza to debut Prim8 mini-SUV at Automechanika Johannesburg

2020 Nissan GTR 50th Anniversary edition hits SA, starts at R2.4m