Google Lens used to be one of the apps I’d always uninstall before setting up a phone. It was just more bloatware that Google’s…
As banking embraces tech, it needs to focus on digital communication
Today’s banks are almost unrecognisable from what they were even a decade ago. Thanks to technology, the primary focus of banking has moved from…
Tech won’t kill the contact centre, it’ll make it more powerful
Over the past few years, there have been increasingly dire predictions that automation and technology will be the major job killer of our generation….
The email revolution: why email remains the most powerful tool in customer communications
The first email, a test message from computer engineer Ray Tomlinson to himself, was sent way back in 1971. When Tomlinson sent that message,…
The app as we know it is dead, long live the PWA
Over the past few months, talk of Progressive Web Apps (PWAs) has moved past the fringes and into the mainstream. And rightfully so, as…
