The Boardroom ViewIn South African boardrooms, AI has shifted from curiosity to competitive necessity. Executives are asking not whether to adopt AI, but how…
Being KFC’d on social media: the new big risk for business
Getting a “roasting” from the eye-witness consumer is a growing risk for business now social media can broadcast even the appearance of questionable behaviour….
These are the ingredients you need for a winning pitch book
A lot goes into winning a pitch. From getting the fundamentals right to sheer chemistry, you never know what could sway a decision in…
Mobile adspend set to top $105bn by 2019
It’s difficult to overstate the importance of mobile. According to GSMA, there are currently around 3.6-billion unique mobile subscribers around the globe, with another…
6 customer care myths it’s time to leave behind
Proper customer service is often left behind and is only handled when a “customer issue” arises. It is important to recognize that excellent customer…
