General Tech

Welcome to 2017: the year of the cloud

The past year has thrown a spotlight on the importance of availability — both of services and data. Whether it is a mobile network…

Balancing security and availability: the key to managing the ICT divide

The introduction of the always-on enterprise has seen many decision-makers needing to juggle their data availability demands with effective ICT security policies. These two…

POPI: here’s how the Act affects businesses and consumers

The appointment of an Industry Regulator with a view to rolling out the Protection of Personal Information Act (POPI) accelerates the timeframe within which…

Gamification begins at home: the algorithms changing our everyday lives

Reality: it’s the worst game ever. The landscape of our lived experience is one that becomes so familiar over time that it disappears into…

Smartphones make humans less efficient, study finds

If you’re reading this on your phone at work, put that damn thing down. Well, that’s probably what your boss would say after reading…

Moore’s Law under threat thanks to silicon alternatives

Moore’s Law suggests that computational power should, in theory, double every two years; but that understanding is now being put under severe strain. Mardochee…

Street-front businesses win with Pokemon Go, different story for those indoors

I’ll admit: I’ve got to catch them all. And in all probability you do too. The last few weeks I’ve been reading the various…

Engaging with the quitting generation — retaining Millennials in the workplace

Twenty-somethings are notoriously hard to retain as employees. They can become disengaged and disaffected, waiting for their next performance bonus so that they can…

How safe is your data in the age of data leaks?

On April 3rd 2016 a collective of international newspapers and the International Consortium of Investigative Journalists (ICIJ) dropped a bombshell – they had millions…

Is your contact centre a brand building or grudge centre?

Streamlined systems, self-service options, real-time communication and measured results define the contact centre of the future. We all know the theory: consumers are changing…

The power of document filters inside enterprise search

Imagine if the South African Police Service performed a simple enterprise search, looking for material related to a burglary case. The search returns a…

4 new workplace technology ideas to uplift your team’s efficiency

Most all business owners would likely agree that business efficiency can be traced back to a firm’s ability to successfully execute a given strategy…

3 things you should look at when hiring big data team members

You can’t rely entirely on a predetermined set of criteria when hiring members of your data team. That’s what makes it so difficult. On…

5 steps to creating the customer data platform your business needs

For most companies, storing, accessing, and using customer data is a massive headache. Duplication of efforts is almost inevitable, and people rarely feel confident…

10 great pieces of business intelligence software

Business intelligence is based on understanding, visualizing and acting based on the data that you already have in your possession. So a good BI…

Visual IVR — Creating a more engaging customer service environment

Anybody who has ever had to phone a call centre knows the frustration of listening to numerous menu options before eventually being able to…

Your Excel spreadsheet skills could net you a Dell laptop from Microsoft

Do you enjoy spreadsheets, equations, and using Excel for all sorts of needs? You may want to enter the Microsoft Office Excel Champs SA…

Uber launches in two new African cities, now in 400 locations globally

On-demand transportation service Uber has today launched in two new locations, Abuja, Nigeria, and Mombasa, Kenya. This brings the company’s global network to 400…

Uber launches Family Profiles, a seamless way to order rides for children, friends, colleagues

On-demand transportation service Uber has now launched Family Profiles for easier ride-sharing. This new addition should make ordering an Uber easier for friends, parents, children,…

Uber launches UberEATS as a standalone app in the US

It’s a logical train of thought: if Uber can deliver people to places, surely it can deliver food to people. And that’s what the…

Why is fintech failing women globally?

The majority of the world’s unbanked population are women. The World Bank puts that at over 1.1 billion women globally – a staggering number….

Why IT should be focusing on delivering a great customer experience

A customer’s perception of an organisation is determined by the journey the customer undertakes, from consideration to requesting and ultimately using a product or…

Omnichannel in the call centre: the do’s and don’ts

With more customers owning smart mobile devices, companies are facing an ever increasing need to communicate and respond to customers using channels, other than…

Are we poor, or was there more responsible spending this Black Friday?

WhatsApp introduces Secret Code, more security, hard to find chats

Two learners receive a nod from Buca international Music Science Energy fair

Amgen forges ahead with generative AI to expedite advanced therapies

Vodacom strengthens Mpumalanga network with R450 million investment

AWS supercharges Amazon Bedrock

EcoFlow gets consumer thumbs up on Takealot

HONOR 90 Lite 5G: Your Ultimate Entertainment and Gaming Companion On-The-Go

Is OnePlus 12 out? New design, colour leaked or not?

Budget speech misses NEV promise – again

Tokyo showcases a comeback for Japanese car design

Review: Amarok versus Ranger