General Tech

Twenty-somethings are notoriously hard to retain as employees. They can become disengaged and disaffected, waiting for their next performance bonus so that they can…

On April 3rd 2016 a collective of international newspapers and the International Consortium of Investigative Journalists (ICIJ) dropped a bombshell – they had millions…

Streamlined systems, self-service options, real-time communication and measured results define the contact centre of the future. We all know the theory: consumers are changing…

Imagine if the South African Police Service performed a simple enterprise search, looking for material related to a burglary case. The search returns a…

Most all business owners would likely agree that business efficiency can be traced back to a firm’s ability to successfully execute a given strategy…

You can’t rely entirely on a predetermined set of criteria when hiring members of your data team. That’s what makes it so difficult. On…

For most companies, storing, accessing, and using customer data is a massive headache. Duplication of efforts is almost inevitable, and people rarely feel confident…

Business intelligence is based on understanding, visualizing and acting based on the data that you already have in your possession. So a good BI…

Anybody who has ever had to phone a call centre knows the frustration of listening to numerous menu options before eventually being able to…

The majority of the world’s unbanked population are women. The World Bank puts that at over 1.1 billion women globally – a staggering number….

A customer’s perception of an organisation is determined by the journey the customer undertakes, from consideration to requesting and ultimately using a product or…

With more customers owning smart mobile devices, companies are facing an ever increasing need to communicate and respond to customers using channels, other than…