Thought Leaders

21 digital transformation courses your employees should take in 2020

No business hoping to thrive in the future can avoid digital transformation. To do so is to risk being left behind by an ever-growing…

These are the digital skills matrics and graduates will need in 2020

Over the next few months, South African matrics and university graduates will have one eye firmly on the future as they try to identify…

Beyond 2020: Why email marketing will be relevant for a long time to come

Email is rapidly approaching its 50th anniversary, having been with us since 1971. And while most technologies invented half a century ago now feel…

Why data is more important than ever to customer experience

In today’s world, the margin between businesses that thrive and those which merely survive is growing increasingly narrow. Competing on factors such as price,…

What can we learn from corporate responses to the world’s biggest security breaches?

Over the past few years, data breaches have become increasingly common and have affected a great many high-profile organisations. In 2019 alone, Flipboard, Facebook,…

Hyper everything: how tech integration is changing customer communication

A raft of new technologies, many of which are easily integrated into existing channels, are changing the way organisations communicate with their customers. Chatbots,…

Using algorithms and machine learning for smarter decision-making

Machine learning has become an increasingly popular topic, both in the public consciousness and for businesses wanting to streamline their processes. The line between…

Face to face with facial recognition: the basics, the uses, the myths

The internet loves buzz words: AI, machine learning, biotechnology, natural language processing, neural networks, gene editing, robotic process automation, and collective intelligence with few…

Easing the mobile data burden: it’s not just about the mobile networks, business has a role to play too

After years of waiting, South Africans have been promised relief from high mobile data charges. In his June State of the Nation Address (SONA),…

Why email is one of the most powerful tools for building customer trust

email. Those that get it right stand to reap massive rewards, not least because loyal customers spend more. Because trust is built over time,…

Centralising your marketing data is key for business growth [Opinion]

A massive shift is happening in the marketing world. Increasingly, brands are moving towards a hybrid model where agencies are working alongside internal marketing…

South Africa is ripe for investment into transformative healthtech solutions [Opinion]

For the majority of South Africans today, quality healthcare is simply out of reach. People have to make do with informal and undersupplied clinics,…

Everyone is on WhatsApp, so why isn’t your contact centre?

When was the last time you sent an SMS in your personal capacity? Chances are that it’s been a while. Now, think about how…

As banking embraces tech, it needs to focus on digital communication

Today’s banks are almost unrecognisable from what they were even a decade ago. Thanks to technology, the primary focus of banking has moved from…

SMS is still the best way to reach South Africans, but you need the web to engage them

It’s a commonly accepted truth that South Africa is a mobile-first country. The numbers bear that out too. As of 2019, there are an…

This is how you hyper-personalise your digital communications

There was a time, not all that long ago, when personalising digital communications simply meant addressing your customers by name. We’ve come a long…

You should care about Gmail’s dynamic content: here’s why

Google recently announced that it was rolling out a feature that will allow Gmail users to see dynamic content inside emails. Initially limited to…

Tech won’t kill the contact centre, it’ll make it more powerful

Over the past few years, there have been increasingly dire predictions that automation and technology will be the major job killer of our generation….

The email revolution: why email remains the most powerful tool in customer communications

The first email, a test message from computer engineer Ray Tomlinson to himself, was sent way back in 1971. When Tomlinson sent that message,…

The app as we know it is dead, long live the PWA

Over the past few months, talk of Progressive Web Apps (PWAs) has moved past the fringes and into the mainstream. And rightfully so, as…

9 tips for getting the most from your ecommerce SEO

Even after all its changes in algorithms, SEO is still seen as something as an after-thought for many industries. For the ecommerce industry, SEO…

Digital transformation isn’t about branding, it’s about your business

Ten years ago, the JSE was dominated by big mining houses, with BHP Billiton at the top of the pile. Today, almost everyone else…

Chatbots: the $8-billion opportunity

Chatbots have passed through the initial hype and are moving into the more practical, nitty-gritty phase of implementation. And with good reason. Juniper Research…

Productivity On A Large Screen

Everlytic Launches Cutting-Edge AI Studio with WhatsApp Chatbots for Smarter Communication

Everlytic’s new API Communicator feature enhances customer engagement across multiple channels

Savant Launches Savant Build Cohort 3 to Accelerate Deep-Tech Innovation in the Green Economy

Simplicity at scale: The role of leadership in agile transformation

Microsoft launches new Surface devices in new AI era

Honor Magic V3 launches, four things to know

Honor Magic V3, a Guinness world record attempt

GM switches-off Cruise control on $10bn robotaxi project

CHARGE taking EVs off-grid in the North West

eActros 300 and Zimi Charge creates EV win for Bakers