In a significant policy shift, Meta, the parent company of Facebook, Instagram, and Whatsapp, has announced the termination of its third-party fact-checking program in…
Easing the mobile data burden: it’s not just about the mobile networks, business has a role to play too
After years of waiting, South Africans have been promised relief from high mobile data charges. In his June State of the Nation Address (SONA),…
Everyone is on WhatsApp, so why isn’t your contact centre?
When was the last time you sent an SMS in your personal capacity? Chances are that it’s been a while. Now, think about how…
As banking embraces tech, it needs to focus on digital communication
Today’s banks are almost unrecognisable from what they were even a decade ago. Thanks to technology, the primary focus of banking has moved from…
SMS is still the best way to reach South Africans, but you need the web to engage them
It’s a commonly accepted truth that South Africa is a mobile-first country. The numbers bear that out too. As of 2019, there are an…
