WhatsApp is no longer just about messaging. With nearly three billion users worldwide, Meta is now layering artificial intelligence and monetisation tools into the…
Tech won’t kill the contact centre, it’ll make it more powerful
Over the past few years, there have been increasingly dire predictions that automation and technology will be the major job killer of our generation….
Digital transformation isn’t about branding, it’s about your business
Ten years ago, the JSE was dominated by big mining houses, with BHP Billiton at the top of the pile. Today, almost everyone else…
Chatbots: the $8-billion opportunity
Chatbots have passed through the initial hype and are moving into the more practical, nitty-gritty phase of implementation. And with good reason. Juniper Research…
How user intent influences SEO success
If user intent is still not something that you are including in your SEO strategy, you are missing out on the chance to convert…
