Future Trends

Casual sports fans — not to mention people who couldn’t care less about the home team’s record — are invariably surprised to learn that…

South African companies moving to cloud-based infrastructure need to understand that the cloud is not the end of the journey – it is just…

What would you do if you were faced with a zombie apocalypse? With the popularity of fiction like The Walking Dead and World War Z, it’s become…

Nothing makes people quite as uppity about the future as technology. And few things get as much attention as a high-profile tech personality making…

Picture this: A vehicle stops outside your home. You get in. Your favourite music starts to play. The news that you are interested in,…

Fear-mongering is everywhere, in every industry. And most recently, the contact centre has experienced its own dose of this with the announcement that Facebook…

The results of the Intel Security International Internet of Things Smart Home Survey are in. The survey polled over 9000 consumers in nine countries[i]…

A quarter of the way through 2016 and it’s clear that service delivery is set to be one of the main topics of conversation…

South Africa’s telecoms industry is on the cusp of its next wave of growth, thanks to the growing uptake of bandwidth intensive applications such…

Words… words … words … When I speak to clients, I hear many different interpretations of what “digital transformation” is, illustrating that the term…