Future Trends

Picture this: A vehicle stops outside your home. You get in. Your favourite music starts to play. The news that you are interested in,…

Fear-mongering is everywhere, in every industry. And most recently, the contact centre has experienced its own dose of this with the announcement that Facebook…

Nanotechnology is rapidly gaining traction across a range of industries, from agriculture to water treatment to energy storage. While nanotechnology was first developed in…

The results of the Intel Security International Internet of Things Smart Home Survey are in. The survey polled over 9000 consumers in nine countries[i]…

A quarter of the way through 2016 and it’s clear that service delivery is set to be one of the main topics of conversation…

South Africa’s telecoms industry is on the cusp of its next wave of growth, thanks to the growing uptake of bandwidth intensive applications such…

Words… words … words … When I speak to clients, I hear many different interpretations of what “digital transformation” is, illustrating that the term…

Every year we see players in the business, technology and media space vying to outdo each other in predicting the digital trends that are…

A decade ago, it would have been impossible to envisage exactly how the internet was to change the way we live, interact and operate….

The first industrial revolution happened back in 1784 when the age of mechanical production dawned; it was followed by a second industrial revolution sparked…

For many of the people reading this article, the pinnacle of technology in the classroom was the school’s computer room. But if they stepped…